Frequently Asked Questions

Everything you need to know.

  • Product & Usage
  • Maintenance & Care
  • Orders & Payments
  • Shipping, Returns & Warranty

Skelex is available in Small and Regular models. Small: fits users 1.50–1.75m tall Regular: fits users 1.75–2.05m tall Both models use the same adjustable hip belt, suitable for waist sizes 60–126cm (24–50in), with added elastic for comfort. For example, we fitted a Skelex 360 Regular on User A, who is 194cm tall and weighs 125kg. There was still about 15cm of extra space on the waist, and the elastic section was not stretched. In other words, there was still plenty of room left.

Yes, Skelex can be shared between users, but for hygiene and best fit, we recommend each user have their own Softgoods set (harness and arm cups).

Loosen the straps before wearing, then tighten evenly across your shoulders, waist, and back. The harness should feel snug but not restrictive — firm enough to provide support without limiting movement.

Yes. Skelex is designed for flexibility across industrial, agricultural, and maintenance settings. It performs well indoors and outdoors, provided it’s kept clean and dry after use.

Before each shift, ensure all buckles, straps, and hinges are secure, the FlexFrames are clean, and there are no signs of wear or damage. Always check that the unit moves freely and fits correctly.

Most users fit and calibrate in seconds; support levels are easily fine‑tuned per person and task.

No batteries required—consistent mechanical assist, every shift.

For best hygiene, each user should have their own Softgoods set, which includes a personal harness and a set of arm cups. Make sure to wash your Softgoods regularly and wipe down the FlexFrames before each shift to prevent the spread of germs between users. For more information, please refer to the product manual included in the box.

The Skelex 360 is only 2.85kg.

The Skelex 360 has a stainless steel frame, EVA foam padding, nylon webbing, and polyester nylon chest strap.

We recommend washing the Softgoods regularly, especially after heavy use or when shared. Always wipe down the FlexFrames before each shift.

Yes—place them in a laundry bag, wash at max 30°C, and air dry out of direct sunlight. Avoid bleach, tumble drying, or ironing.

Remove them from the harness, spray with disinfectant, wipe dry, and reassemble. This prevents bacteria buildup without damaging the material.

Keep it in a cool, dry place away from direct sunlight or extreme temperatures. Hang or store upright to prevent deformation.

This depends on usage frequency, but on average, Softgoods last 6–12 months under regular use. Replace them immediately if you notice wear, fraying, or loss of support.

We accept major credit cards and approved purchase orders for business clients. Payment options are shown during checkout. Need more options? Contact us and we'll see what we can do.

Installment or purchase order options are available only for qualifying business clients. Please contact our sales team for arrangements.

You’ll receive an order confirmation email with your invoice and tracking details once payment is confirmed.

Orders can be modified or canceled within 24 hours of placement, provided they haven’t shipped. After that, please contact support to explore your options.

Applicable shipping and tax rates are calculated automatically at checkout based on your delivery address. No hidden fees.

We ship across Canada and the United States, with delivery typically taking 7-14 business days, depending on your location.

Once shipped, you’ll receive an email with a tracking link to follow your delivery in real time.

You may return unused and sealed products within 30 days of delivery for a refund or exchange. Items must be in original condition and packaging.

Contact our support team with your order number and proof of purchase. We’ll guide you through the warranty process or replacement options.

If your order arrives damaged or incomplete, please email info@agsherpa.com within 7 days of delivery so we can assist with a replacement or refund.